1. Help Center
  2. Lift Pass, Season Passes and Keycards

What is the policy on refunds or cancellations due to weather conditions?

No refunds are given on lift tickets in the event of bad weather, fog, snow, ice, technical fault, unforeseen natural events, imposed closure or the like.

No refunds are given on lift tickets in the event of bad weather, fog, snow, ice, technical fault, unforeseen natural events, forced closure or the like (Force majeure). The customer must assess the weather and road conditions themselves based on their own skiing and snowboarding skills.

In the event of injury or illness, a proportionate refund of the card expenses for the time the card cannot be used will be provided on presentation of a doctor's certificate, immediately after the doctor's visit. Reimbursement in the event of illness or injury will only be given to the person who is ill or injured, and only for the days the lift pass has not been used.

When buying lift tickets on the internet, there is no right to cancellation or refund, cf. Right of Cancellation Act chapter §22 letter m).

This also applies to packages and promotions that contain dated lift tickets or dated events.

Read more here. Feel free to contact us at post@vassfjelletvinterpark.no.